Here’s a sample refund policy tailored to digital products, emphasizing that they can’t be refunded and providing instructions for support:
Refund Policy
Thank you for purchasing our digital products at Ecom Tools.
Digital Products
Please note that all sales of digital products are final. Due to the nature of digital goods, we do not offer refunds or exchanges once the product has been downloaded or accessed. This policy applies to all digital products, including but not limited to eBooks, software, online courses, and other downloadable content.
Support
We understand that issues may arise with digital products. If you experience any technical problems or have concerns about your purchase, we encourage you to open a support ticket on our official Discord channel. Our support team is committed to resolving your issue as quickly as possible.
To open a support ticket:
- Join our Discord server .
- Navigate to the #support channel.
- Provide your order details and a description of the issue you’re experiencing.
Exceptions
In rare cases, we may consider refunds or exchanges if:
- The product was not delivered as described.
- The product is defective or corrupted in a way that prevents its intended use.
Such exceptions are handled on a case-by-case basis and are at the sole discretion of Ecom Tools. If you believe your case qualifies for an exception, please open a support ticket on Discord for further assistance.
Contact Information
For any questions or further assistance, please reach out to us via Discord or at support@ecom-tools.com